Kay Jewelers University Marketplace in Marion IN

KAY Jewelers, located in Marion County, Indiana, specializes in engagement ring creation and offers a full range of fine jewelry services. The store is situated at 4022 Western Ave, Marion, IN 46953-4999, and can be reached at (765) 677-1214. The store operates Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 7:00 PM.

With a history dating back to 1916, KAY Jewelers has become a prominent choice for customers seeking high-quality engagement rings, wedding bands, and various jewelry services, including custom orders and repairs. In addition to their impressive selection, customer feedback highlights their knowledgeable staff, who are noted for providing attentive and friendly service.

Customer reviews reveal a mixed sentiment regarding the experience at KAY Jewelers. Positive feedback emphasizes the professionalism of the staff and their ability to guide customers in finding the right piece. Customers appreciate the clean store environment and the diverse inventory that caters to various budgets. However, negative reviews mention issues with customer service, particularly concerning appointment scheduling and responses from the management team.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%

Best Review: Alexis praises the amazing staff, highlighting their attentiveness to customer needs and the cleanliness of the store.
Worst Review: Dezi expresses dissatisfaction with their experience, noting delays in ring orders and unsatisfactory repairs on a wedding band.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Store Hours:**
| Day | Hours |
|-----------|-----------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Staff members mentioned include Alexis and Becky.