Kay Jewelers, located at 9501 Vista Way, Garfield Heights, OH 44125, operates in Cuyahoga County and specializes in providing quality service for engagement ring creation. Customers can reach them at (216) 663-5967. Known for an extensive selection of fine jewelry, Kay Jewelers ensures a superior shopping experience, providing personalized assistance in selecting the perfect engagement ring.

The store has received 58 reviews, revealing a mixture of sentiments. Positive reviews highlight the staff's knowledge and helpfulness, with particular praise for the attentive customer service. Regular patrons appreciate the unique jewelry selections and the expertise provided by employees, contributing to a welcoming atmosphere. However, some negative reviews have surfaced, with instances of service challenges, including delays during busy periods and mixed interactions with the staff.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 15%
Negative: 15%

**Opening Hours:**
Monday to Friday: 10 AM - 7 PM
Saturday: 10 AM - 7 PM
Sunday: Closed

**Staff Members Mentioned:**
- Jeff

Best Review:
Luis noted the friendliness of the staff and expressed a strong desire to return to work with Jeff for future jewelry purchases.

Worst Review:
Brittany shared her frustrations regarding customer service and long wait times, calling the experience the worst she had encountered at this jewelry store.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.