Kay Jewelers, located at 1026 Williams Reserve Blvd, Wadsworth, OH 44281, operates in Medina County and has become a notable option for those seeking engagement ring services. With a current contact number of (330) 334-5190, this store is well-regarded for its expert staff, including individuals like Matthew and Alyssa, who are praised for their attentive service and expertise in assisting customers with their jewelry selections.

The jewelry store boasts a broad range of services around engagement ring creation and various jewelry repairs, making it a go-to for customers seeking personalized support. Many reviews highlight the friendly and courteous nature of the staff, which contributes to creating a welcoming environment. The store has a respectable overall rating of 4.5 out of 5 across different platforms, showcasing their commitment to customer satisfaction. Positive sentiments largely focus on staff members who remember client preferences and provide personalized assistance, enhancing the overall shopping experience.

However, there are some concerns regarding certain repair services, with a few customers reporting issues with turnaround times and repair quality. Despite these drawbacks, the majority of reviews highlight a strong commitment to customer care, which helps solidify Kay Jewelers' reputation in the area.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

**Opening Hours**
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 10:00 AM - 9:00 PM
- Wednesday: 10:00 AM - 9:00 PM
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM

Staff Mentioned: Matthew, Alyssa

Best Review:
Tori praised the staff at Kay Jewelers, particularly Matthew, for their exceptional service over many years, highlighting their attentiveness and ability to connect with customers personally.

Worst Review:
Jack had a negative experience regarding the repair of his watch, feeling that the cost for the repairs was unreasonable and that the service was unsatisfactory.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.