Kay Jewelers at Walt Whitman Shops in Huntington Station, NY, specializes in creating stunning engagement rings and providing exceptional customer service. Located at 160 Walt Whitman Rd., Ste. 1080, Huntington Station, NY 11746, this jewelry store is known for its wide selection of fine jewelry, including personalized and custom pieces crafted with care. The knowledgeable staff are committed to helping customers find the perfect ring, offering repair services, diamond upgrades, and a variety of financing options to meet different budgets.
With a total of 45 reviews, the sentiment is generally mixed among customers. Positive experiences often highlight the attentive service and professionalism exhibited by the staff, while some negative reviews focus on customer service issues and staffing levels, particularly during busy hours.
Overall Sentiment from Online Customer Reviews:
- Positive: 70%
- Neutral: 15%
- Negative: 15%
Operating hours for Kay Jewelers are as follows:
| Day | Hours |
|-----------|---------------------|
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |
Staff members mentioned in positive reviews include Kelli, Adam, and Jackie, noted for their friendliness and expertise.
Best Review: Ana praised the staff at Kay Jewelers for their excellent customer interactions and support during the purchasing process.
Worst Review: John expressed dissatisfaction with the customer service he received, stating that he felt ignored during his visit and wished he had chosen to shop elsewhere.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 77.5%
Total Customer Feedback Reviewed: 45