Zales Jewelers - Southgate Mall C-12, Missoula, MT

Zales Jewelers, located in Southgate Mall at 2901 Brooks St #C12, Missoula, MT 59801, operates as a prominent jewelry store specializing in engagement ring creation and various jewelry services. The store can be reached at (406) 728-4717.

Customer reviews indicate varied experiences with the store, particularly concerning its engagement ring services. Positive feedback is rare, but some customers have expressed appreciation for the attentive nature of the staff, although frustrations regarding communication issues have been noted. The mixed sentiments about the staff's professionalism suggest a need for improvement in customer service.

On the other hand, numerous reviews reflect significant dissatisfaction. Complaints highlight long wait times for orders and a lack of effective communication, leading to a frustrating experience for customers engaging in what is supposed to be a memorable moment in their lives. Moreover, the store is reported to have closed permanently, adding to the negative customer sentiment.

Overall Sentiment from Online Customer Reviews:
Positive: 20%
Neutral: 10%
Negative: 70%

Best Review: Jamie praised the knowledgeable staff who provided good assistance during the ring selection process, highlighting the attentive nature of the team despite some ongoing issues.
Worst Review: Sierra expressed extreme frustration, claiming that the staff's lack of professionalism led to a negative experience, describing her disappointment in the overall service and treatment received.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Opening Hours:**
Currently unavailable.

**Staff Members:**
No specific staff members were mentioned.