Kay Jewelers, located at 9058 Highland Rd, White Lake, MI 48386, is a jewelry store that specializes in engagement ring creation and offers various jewelry services. The store is known for its commitment to customer service, with many reviews praising specific staff members for their friendly and knowledgeable assistance.

The store operates under the guidance of a dedicated team, including Lisa and Felicia, who have been frequently mentioned for their exceptional service. Customers appreciate their helpfulness during the ring selection process, creating a welcoming atmosphere for those seeking engagement rings.

However, there are also reports of dissatisfaction regarding upselling tactics and inconsistent service experiences among some customers. Overall, the store has received a mix of compliments and criticisms, reflecting a diverse customer base.

The total number of reviews reviewed to gather information for this text is 56, with the majority indicating that the store is permanently closed.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 15%
Negative: 15%

Best Review:
Gardengirl highlighted the excellent customer service provided by Lisa, noting her friendliness and helpfulness in resolving issues with a wedding ring warranty.

Worst Review:
Max Brown expressed disappointment, mentioning that he experienced poor customer service and felt the store's staff was more focused on upselling rather than assisting him properly.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Opening Hours:
- Opens at 12:00 PM

Staff Members:
- Lisa
- Felicia