KAY Jewelers, located at 64 Eagle Wing Way, Garner, NC 27529-8896, is a reputable choice for engagement ring creation and general jewelry services in Wake County. This store offers a variety of jewelry services, including custom special orders, resizing, maintenance, and repair. The knowledgeable team, which includes staff members such as the manager Sabrina, is dedicated to providing a superior shopping experience, making them a trusted destination for those looking to purchase or create engagement rings.

Overall Sentiment from Online Customer Reviews:
Approximately 54% Positive, 20% Neutral, and 26% Negative.

Positive reviews frequently highlight the outstanding customer service at KAY Jewelers, with many customers praising the attentive staff and their professionalism. Reviews commend the engagement ring selection and the expertise of the employees, with staff members being described as friendly and accommodating.

On the flip side, several negative reviews reflect issues with customer service experiences, including lengthy wait times, difficulties in communication, and dissatisfaction with product quality or service timelines. Some customers expressed frustration over orders not being fulfilled as promised.

Best Review: Vicki shared a positive experience where the manager treated her with exceptional care, making her feel valued and comfortable while browsing the store's offerings.

Worst Review: Ryan reported an unpleasant experience with unresponsive staff, indicating frustration when the store was closed during business hours without notice, leading to a lack of communication.

Operating Hours:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.