KAY Jewelers, located at W161 N9249 Pershing Ave., White Stone Station, Menomonee Falls, WI 53051, operates in Waukesha County. The store specializes in engagement ring creation and offers a wide range of services including jewelry maintenance, repair, custom and special orders, diamond upgrades, gold exchanges, appraisals, and financing options. The knowledgeable staff, including associates like Monica and Donna, are noted for their friendly and attentive service, guiding customers through the ring selection process while ensuring a personalized experience.

Customer feedback reveals a generally positive atmosphere at the store, with many clients praising the support and expertise offered during their jewelry purchases. However, there are occasional criticisms regarding customer experiences that do not meet expectations.

Overall Sentiment from Online Customer Reviews:
- Positive: 80%
- Neutral: 10%
- Negative: 10%

Highlight Reviews:

Best Review: A customer named Dominick expressed high satisfaction with the assistance provided by staff when he was looking for earrings and watches. He highlighted Monica's guidance, which led him to find the perfect match for his desired aesthetic.

Worst Review: Emily shared a negative experience regarding rude service when she inquired about resizing her engagement ring. She felt the staff member was unprofessional, which left her feeling unwelcome.

Operating Hours:
| Day | Hours |
|-----------|----------------------|
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |

Staff Members:
- Monica
- Donna

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.