Kay Jewelers in Winter Garden, located at 3251 Daniels Rd., Ste. 114, Winter Garden, FL 34787-7015, is a well-established jewelry store known for its engagement ring creation and service. With a phone number of (407) 654-4981, this location provides personalized assistance in selecting and designing the perfect ring for that special moment.

The staff at this store has been noted for their commitment to customer service, with a range of professionals dedicated to helping customers navigate their choices. Many customers have praised the knowledgeable team, especially highlighting the exceptional service offered by staff members like Gui and Tom, who are noted for their friendly, patient, and accommodating nature during the ring selection process. The store offers various services, including custom orders, diamond upgrades, and jewelry maintenance.

However, the store has received a mixture of reviews. While many positive remarks focus on the excellent customer service and the variety of options available, some customers have expressed frustration with the management and service delays. Negative feedback often centers around perceived unhelpfulness and dissatisfaction with after-purchase experiences.

Overall sentiment from online customer reviews:
- Positive: 55%
- Neutral: 15%
- Negative: 30%

**Opening Hours:**
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

**Staff Members:**
- Gui
- Tom

Best Review: A customer highlighted the knowledgeable and friendly service from Gui, emphasizing how he saved them money with helpful recommendations during their visit for a ring resizing.

Worst Review: Another customer expressed disappointment with the lack of assistance and the unhelpful attitude of management when they sought clarification on a previous purchase, which detracted significantly from their experience.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.