Kay Jewelers, located at 2860 Campus Way N, Ste. 605, Lanham, MD 20706, is a well-regarded jeweler specializing in engagement ring creation and other jewelry services. This store operates in Prince George's County and offers a variety of services including jewelry maintenance and repair, custom and special orders, diamond upgrades, and appraisals. Customers appreciate the knowledgeable and attentive staff, such as Christine and Annette, who are dedicated to providing excellent customer service.

However, customer reviews reveal a mixed atmosphere. While many reviews highlight positive experiences regarding the staff's helpfulness and professionalism, some customers have reported issues with order fulfillment and product quality, leading to frustration.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 15%
Negative: 15%

**Opening Hours:**
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

**Staff Members:**
- Christine
- Annette
- Isabel

Best Review: A customer praised Christine for her outstanding service, noting that she always remembers their preferences and provides helpful insights during visits.

Worst Review: Another customer expressed dissatisfaction with Karla's handling of an online order, stating that she offered no assistance or sympathy when issues arose, leading to a very frustrating experience.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.