Keepsake Jewelers in Union SC

Stephan's Fine Jewelry, located at 102 Walnut Ave, Santa Cruz, CA 95060, offers exceptional jewelry services focusing on engagement ring creation. With over 40 years of experience in the jewelry business, owner Greg DeVecchio leads a skilled team that provides personalized service and expert advice. Customers have praised the selection of bridal jewelry, which includes custom designs and unique pieces tailored to the client's preferences.

The store has garnered a total of 76 reviews, highlighting various aspects of their service.

Positive feedback trended toward the knowledgeable and friendly staff, especially Greg and Leslie, who are noted for their patience and expertise in guiding customers through the ring selection and customization process. Many reviews emphasized the quality of craftsmanship and the genuine care taken in ensuring customer satisfaction. The welcoming environment and the ability to accommodate special requests also received commendations.

However, some negative reviews pointed to instances of miscommunication and service delays. A few customers expressed dissatisfaction with the handling of their inquiries and the overall coordination for appointments.

Overall Sentiment from Online Customer Reviews:
Positive: 82%
Neutral: 10%
Negative: 8%

**Highlight Reviews:**

Best Review: A customer highlighted their experience with Greg and Leslie for the custom design of their engagement ring, describing the staff as knowledgeable and accommodating who spent ample time helping them navigate their options, resulting in a beautiful final piece.

Worst Review: One dissatisfied customer recounted a frustrating interaction regarding an appointment where the communication breakdown led to a sense of being undervalued, citing a poor response from the staff about their queries.

**Business Hours:**

| Day | Hours |
|-----------|---------------------|
| Sunday | Closed |
| Monday | Closed |
| Tuesday | 11:00 AM - 5:30 PM |
| Wednesday | Closed |
| Thursday | 11:00 AM - 5:30 PM |
| Friday | 11:00 AM - 5:30 PM |
| Saturday | 11:00 AM - 5:30 PM |

Staff members include Greg DeVecchio and Leslie.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.