Ketchell Jewelers, located at 2884 E Hardies Rd #104 in Gibsonia, PA, is a well-regarded choice for engagement ring creation and jewelry needs in Allegheny County. Customers who visit often mention the cozy atmosphere and the personalized service provided by the staff, including owner Rodger Ketchel, who is known for his commitment to quality and customer satisfaction.

With a range of services including custom engagement rings, repairs, and ring resizing, Ketchell Jewelers has become a beloved local destination. Many reviews highlight the warm, attentive approach of the team, ensuring that visitors feel valued and understood during their selection process. However, a handful of customers have faced challenges, particularly regarding communication and service consistency, which has led to mixed feelings among some patrons.

Customer Sentiment: About 70% of customers are highly satisfied, while 20% have voiced neutral opinions and 10% have experienced issues.

Opening Hours:

Monday: Closed
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 6:00 PM
Friday: 10:00 AM – 6:30 PM
Saturday: 10:00 AM – 2:00 PM
Sunday: Closed

Best Review: John praised the exceptional service from Rodger and Dawn, noting the great pricing and how they kept him informed throughout his engagement ring purchase.

Worst Review: Zoey shared her disappointment, explaining how her engagement ring was damaged during repair and that the experience left her feeling upset and frustrated with the service.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.