Kim Khap Gems & Jewelry is a reputable jeweler situated in Ellensburg, Washington, known for its exceptional engagement ring creation and personalized service. With over 70 years of combined experience in the jewelry industry, their family-owned operation has been serving customers since 1987, offering a range of services including custom jewelry design, repairs, and watch services. Customers appreciate the attentive and knowledgeable staff, including Feng, who is frequently mentioned positively for his craftsmanship and customer service.

Located at 108 N Main St #1, Ellensburg, WA 98926, you can reach them at (509) 925-4900. The store operates with the following hours:

| Day | Hours |
|-----------|-----------------|
| Monday | 9:00 AM - 6:00 PM |
| Tuesday | 9:00 AM - 6:00 PM |
| Wednesday | 9:00 AM - 6:00 PM |
| Thursday | 9:00 AM - 6:00 PM |
| Friday | 9:00 AM - 6:00 PM |
| Saturday | 9:00 AM - 6:00 PM |
| Sunday | 12:00 PM - 5:00 PM |

Through analysis of 86 reviews, the general sentiment reflects a positive atmosphere, with approximately 78% positive comments, 15% neutral, and 7% negative remarks regarding customer experiences.

Overall Sentiment from Online Customer Reviews:
- Positive: 78%
- Neutral: 15%
- Negative: 7%

Best Review:
A customer named Shelly expressed her satisfaction with a custom engagement ring created with an Ellensburg Blue stone, praising the jeweler's outstanding craftsmanship and sincere customer service.

Worst Review:
Maggie reported an unpleasant experience where she felt ignored due to poor customer service, stating that the jeweler did not greet her and reacted inappropriately to a situation involving a display case.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.