L & M Jewelers in Lansing, Illinois stands out as a dedicated family-owned establishment with a tradition of excellence in jewelry crafting, specifically in engagement ring creation. Nestled at 3338 Ridge Rd, this third-generation jeweler offers an extensive selection of unique diamonds, custom designs, and personalized pieces that cater to all styles and occasions. Specializing in both custom jewelry and repair services performed by skilled goldsmiths, L & M Jewelers ensures that every piece meets the highest standards of quality and craftsmanship.
The staff, known for their friendly demeanor and exceptional service, includes knowledgeable associates who go above and beyond to help customers create their dream engagement rings. With a history deeply intertwined with the community since its founding in 1964, L & M Jewelers prides itself on its attention to detail and commitment to customer satisfaction.
The total number of reviews covered is 78, providing a diverse perspective on their services.
Overall Sentiment from Online Customer Reviews:
Positive sentiment: 95%
Neutral sentiment: 3%
Negative sentiment: 2%
Positive reviews frequently highlight the exceptional customer service, quality craftsmanship, and the friendly staff. Customers appreciate the personalized care provided during the engagement ring creation process, noting that it made their experience special and enjoyable. However, a few negative remarks focus on isolated issues regarding the handling of jewelry repair, suggesting improvements could be made in that area.
Best Review:
A customer named Amy praised L & M Jewelers for their quick and affordable watch resizing service, expressing admiration for the friendly staff and the custom jewelry options available that inspired her.
Worst Review:
Karen mentioned concerns about her wedding bands being returned thinner after resizing, leading her to caution others to weigh their jewelry before and after repairs.
Operating Hours:
| Day | Hours |
|-----------|----------------------|
| Monday | Closed |
| Tuesday | 9:30 AM - 5:00 PM |
| Wednesday | 9:30 AM - 5:00 PM |
| Thursday | 9:30 AM - 5:00 PM |
| Friday | 9:30 AM - 5:00 PM |
| Saturday | 9:30 AM - 3:00 PM |
| Sunday | Closed |
Staff members mentioned include Mike and Carrie.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 96.5%
Total Customer Feedback Reviewed: 78
Store Phone Number: 7084749235
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