La Gravinense Jewelers, located at 99 Fifth Avenue, Pelham, NY 10803, operates in Westchester County and has a reputation for exceptional service, particularly in engagement ring creation. With 86 reviews combined from various platforms, the store has carved out a niche in the market by offering personalized attention to customers and a wide selection of custom designs.

The shop has been recognized for its knowledgeable and friendly staff, including owner Jeanette LaGravinese and her team members, who provide a warm and welcoming environment. Customers appreciate the in-depth education offered about diamonds and settings, helping them to make informed decisions. Positive reviews frequently highlight the store's commitment to customer satisfaction and the unique, high-quality pieces available.

However, some negative feedback has been noted regarding specific service delays and inconsistency in meeting expectations. For example, one customer expressed disappointment with a slow repair process, which affected their overall impression of the establishment despite the otherwise positive atmosphere.

Overall Sentiment from Online Customer Reviews:
Positive: 88%
Neutral: 8%
Negative: 4%

Best Review: A customer emphasized the exceptional experience they had while creating a custom engagement ring, noting how the staff worked closely with them to ensure their vision was realized, culminating in a stunning piece treasured by their fiancée.

Worst Review: One customer reported frustration with a repair that took longer than expected and was not completed correctly initially, reflecting a lack of attention to detail, which diminished their trust in the brand.

Operating Hours:
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed
- Monday: Closed

Staff members mentioned include Jeanette LaGravinese, Dominique, Maxine, and several others who contribute to the store's well-reviewed service model.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.