Lambert's Design Jewelers in Batavia NY

Lambert's Design Jewelers, located at 375 West Main Street, Batavia, NY 14020, is a highly regarded family-owned jeweler specializing in engagement ring creation and custom jewelry design. With a reputation built over 20 years, the team, including experienced staff such as Jimmy and Tina Lambert, provides personalized services tailored to customers' needs. The store is known for its extensive selection of wedding rings, certified diamond jewelry, and excellent repair services, establishing itself as a trusted source in Genesee County for fine jewelry.

Operating hours are as follows:
- Monday: 9:30 AM - 6:00 PM
- Tuesday: 9:30 AM - 6:00 PM
- Wednesday: 9:30 AM - 6:00 PM
- Thursday: 9:30 AM - 7:00 PM
- Friday: 9:30 AM - 6:00 PM
- Saturday: 9:30 AM - 1:00 PM
- Sunday: Closed

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 85%
Neutral sentiment: 10%
Negative sentiment: 5%

The jeweler has gathered a total of 77 reviews, with many customers praising their welcoming atmosphere and exceptional service while creating engagement rings that exceed expectations. Positive reviews highlight the staff's attentiveness and the quality of bespoke items. However, a few negative reviews mentioned concerns about specific customer service experiences, indicating room for improvement in certain interactions.

Best Review: Ashley appreciated Lambert's for their excellent service during the entire wedding process, noting how helpful they were in customizing her engagement ring, wedding bands, and even a special wedding gift.

Worst Review: Tim expressed disappointment regarding a recent purchase, highlighting a series of miscommunications about the return policy and service provided during his engagement ring buying experience.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.