The Village Goldsmith, located at 630 W Hwy 50, Clermont, FL 34711, is a notable establishment in Lake County specializing in creating custom engagement rings and providing various jewelry services. Known for its handcrafted designs, the jeweler emphasizes personalized customer service along with offerings like jewelry appraisal, intricate repair, and watch and clock servicing. The business is operated by Jim, who is frequently mentioned for his friendly demeanor and professionalism. It's a family-owned establishment that has earned a loyal customer base over the years.
The shop has garnered a total of 70 reviews across various platforms. Reviewers often highlight the excellent customer service and competitive pricing, particularly noting the thoughtful gestures, such as providing flowers to female customers and making adjustments free of charge in specific instances. However, some critiques have pointed out dissatisfaction with repair timeliness and customer interactions in rare cases, indicating an area for improvement.
Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%
**Best Review:** A customer praised the shop for their quick and efficient service when they took in their engagement ring for resizing and repairs. They were exceptionally pleased with the high-quality work and friendly atmosphere created by the staff, particularly highlighting Jim's expertise.
**Worst Review:** One reviewer recounted a negative experience where they felt the service was lacking during their jewelry repair, citing a rushed job and unsatisfactory communication. This left them feeling hesitant about returning in the future.
**Operating Hours:**
- Monday: Closed
- Tuesday: 9:00 AM - 5:00 PM
- Wednesday: 9:00 AM - 5:00 PM
- Thursday: 9:00 AM - 5:00 PM
- Friday: 9:00 AM - 4:00 PM
- Saturday: Closed
- Sunday: Closed
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.*
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 70
Store Phone Number: 3523944429