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Liz-El Jewel Box, located at 103 E Butler Ave, Ambler, PA 19002, is a well-established jewelry store that has been family-owned for over 30 years. Renowned for its quality jewelry and exceptional customer service, the store specializes in engagement ring creation and offers a wide range of services, including custom designs, jewelry repairs, and buying old jewelry.
The owner, Liz Black, and her staff are noted for their welcoming demeanor and dedication to customer satisfaction. Reviews indicate that many customers appreciate the polished professionalism and expertise offered, especially in custom engagement rings. The store has an average rating of 4.0 based on 26 reviews, with patrons frequently praising the knowledgeable service and the quality of the jewelry.
Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%
Positive reviews highlight the friendly service, great prices, and extensive experience of the owners, who are well-respected for their honesty and integrity. Customers particularly admire the attentive assistance in selecting and designing engagement rings.
Conversely, a few negative reviews have surfaced, with one customer expressing dissatisfaction over an issue with a damaged stone on an heirloom ring, citing poor communication from the staff regarding accountability.
Best Review:
One customer, after having their mother's engagement ring repaired, commended Liz-El Jewel Box for their suggestion of resetting the ring at an affordable price and praised the timely return.
Worst Review:
Another customer reported a disappointing experience, alleging that staff were unresponsive and aggressive when asked about a cracked stone on an heirloom ring.
Opening Hours:
- Tuesday: 10:30 am – 5:00 pm
- Wednesday: 10:30 am – 5:00 pm
- Thursday: 10:30 am – 5:00 pm
- Friday: 10:30 am – 6:00 pm
- Saturday: 10:30 am – 4:00 pm
- Sunday: Closed
- Monday: Closed
Staff Members:
- Liz Black (Owner)
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 26
Store Phone Number: 2156462236
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