Low Country Jewelers, located at 10659 Ocean Hwy, Pawleys Island, SC 29585, operates with a strong commitment to customer service and craftsmanship, particularly in the realm of engagement ring creation. With over 100 reviews across platforms, the jeweler is known for its friendly and knowledgeable staff, which includes skilled artisans and GIA Certified Appraiser. The owner, Ken, and his team, including Al and Jamie, are praised for their expertise in custom jewelry design, ensuring a personalized experience for customers.
The store emphasizes exceptional customer care and offers services such as custom designs, expert repairs, onsite appraisals, and engraving. Many reviews highlight the welcoming atmosphere and the willingness of staff to work closely with clients, making it a favored option for those seeking special pieces, especially engagement rings.
However, some negative feedback points out instances of miscommunication regarding repairs and a few suggestions for improvement in customer relations. Despite this, the overall sentiment remains predominantly positive.
Overall Sentiment from Online Customer Reviews:
Positive: 76%
Neutral: 15%
Negative: 9%
**Highlight Reviews**
Best Review: A customer noted Ken's ability to create an engagement ring that exceeded expectations, highlighting his quick service and budget-friendly options.
Worst Review: One reviewer shared frustration about a couple of expensive and unnecessary repairs, feeling that the jeweler should have communicated better about the process.
| Day | Hours |
|-----------|-------------------|
| Monday | 10:00 AM - 5:00 PM |
| Tuesday | 10:00 AM - 5:00 PM |
| Wednesday | 10:00 AM - 5:00 PM |
| Thursday | 10:00 AM - 5:00 PM |
| Friday | 10:00 AM - 5:00 PM |
| Saturday | 10:00 AM - 3:00 PM |
| Sunday | Closed |
Staff members mentioned include Ken, Al, and Jamie.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 83.5%
Total Customer Feedback Reviewed: 101