Main Street Diamonds, located at 41 E Main St, Rexburg, ID 83440, is a well-established jeweler specializing in engagement ring creation and a variety of jewelry services. Known for its excellent customer service and accommodating approach, the store has garnered positive feedback from numerous clients. With a focus on providing custom engagement rings, they pride themselves on craftsmanship and work within customer budgets, ensuring a personalized experience.

The team, led by Frank and Rick, is commended for their genuine care in assisting customers throughout the shopping process. They have developed a reputation for offering high-quality pieces at competitive prices, particularly notable in their unique offers, such as a free men’s wedding band with the purchase of a women’s ring.

However, some customers have reported less satisfactory experiences, mentioning delays in service and issues with product quality after purchase. These reviews highlight the importance of clear communication regarding repairs and timelines. With a total of 449 reviews, the general sentiment reflects a blend of satisfied customers who appreciate the attentive service and craftsmanship, along with some who have felt let down by follow-up services.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

**Best Review:** A customer commended the team for their exceptional customer service and ability to create a custom engagement ring that exceeded their expectations. They praised the staff's friendliness and commitment to ensuring a satisfying experience.

**Worst Review:** Another customer expressed disappointment after their engagement ring's stone was not secured properly after repair, resulting in an unsatisfactory experience. They felt the jeweler did not take ownership of the mistake and described their interactions as frustrating.

**Opening Hours:**
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 6:00 PM
- Sunday: Closed

Staff:
- Frank
- Rick

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.*