Marcou Jewelers of Watertown is a well-established family-owned jewelry store located at 13 Main St, Watertown, MA 02472. The store specializes in creating elegant engagement rings and offers a wide selection of fine diamond and precious metal jewelry. Known for its custom designs, Marcou Jewelers provides various services including jewelry repair and watch battery replacement, with a team that prides itself on honesty and customer service. The store is operated by Kenneth Marcou, who has garnered both positive and constructive feedback from customers.

The operating hours are as follows:

| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 6:00 PM |
| Tuesday | 10:00 AM - 6:00 PM |
| Wednesday | 10:00 AM - 6:00 PM |
| Thursday | 10:00 AM - 6:00 PM |
| Friday | 10:00 AM - 6:00 PM |
| Saturday | 10:00 AM - 6:00 PM |
| Sunday | Closed |

Overall Sentiment from Online Customer Reviews:
The reviews indicate a mixed sentiment atmosphere at Marcou Jewelers, with approximately 52% positive, 25% neutral, and 23% negative feedback from 32 reviews analyzed. Customers praise the friendly service and expertise, particularly in engagement ring creation, while some express concerns regarding inconsistent service experiences.

Best Review:
Joan appreciated the exceptional service provided by Marcou Jewelers when they resized her wedding band and engagement ring, noting the hard work and entertainment from the staff.

Worst Review:
Maddy described a distressing experience with the store, where her engagement ring resizing took longer than promised, and highlighted the owner's lack of urgency during the process.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.