Mark Michael Diamond Designs in Maple Grove MN
Croft & Stern Jewelry Designs, located in Maple Grove, MN, offers an exceptional experience for those seeking custom engagement rings. The team, led by Kelly Sternau and talented custom jewelry designer Kurt Genereux, focuses on showcasing creativity and craftsmanship while ensuring unparalleled customer service. Clients can expect personalized attention as they collaborate on unique designs that incorporate personal stories and heirlooms. The store specializes in a range of services, including custom ring design, jewelry repair, and restoration.
The reviews analyzed include a total of 198 customer experiences. The overall sentiment from online customer reviews is as follows:
Positive: 92%
Neutral: 5%
Negative: 3%
Positive aspects highlighted include excellent customer service, creative design processes, and beautiful, high-quality work. Many clients appreciate the personalized attention given by staff, especially in creating custom pieces tailored to individual preferences.
Conversely, a few negative experiences were mentioned, mainly related to the handling of repairs or issues with jewelry that was not addressed to customer satisfaction.
Best Review: Briana mentioned the stellar service she and her fiancé received when collaborating on a custom engagement ring, noting the successful incorporation of a family heirloom diamond, which resulted in an absolutely stunning design.
Worst Review: Gini expressed dissatisfaction with her experience regarding a repair, feeling that the explanation provided about the issue, which involved a lost diamond, lacked integrity and was ultimately unsatisfactory.
Address: 7897 Main St N, Maple Grove, MN 55369
Phone: 763-494-5700
Operating Hours:
| Day | Hours |
|------------|-------------------|
| Tuesday | 10:00 AM - 5:30 PM |
| Wednesday | 10:00 AM - 5:30 PM |
| Thursday | 10:00 AM - 7:00 PM |
| Friday | 10:00 AM - 5:30 PM |
| Saturday | 10:00 AM - 4:00 PM |
| Sunday | Closed |
| Monday | Closed |
Staff Members:
- Kelly Sternau
- Kurt Genereux
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
