Masterpiece Jewelry Studio is a delightful jewelry store located at 2557 County Route 5 in New Lebanon, NY. Situated at the base of the Berkshire Mountains, this charming shop offers a friendly atmosphere where customers can explore a range of services, including custom engagement ring creation, jewelry repair, and redesign. Owned and operated by the skilled Heather Naventi, who brings a decade of apprenticeship experience, the studio specializes in crafting unique pieces featuring unusual colored gems and bespoke settings.

With a strong focus on customer service, Heather is known for her personalized approach, ensuring that each client feels valued and excited about their jewelry journey. Local residents have shared glowing reviews about her expertise and creativity, often emphasizing the welcoming vibe of the shop. However, some feedback cites occasional inconsistencies in service, reminding new visitors to communicate their needs clearly.

Customer Sentiment: Approximately 80% of customers are highly satisfied with their experiences, while 10% have shared neutral opinions, and another 10% reported minor issues.

Opening Hours:
- Tuesday: 10:00 AM – 6:00 PM
- Wednesday: 10:00 AM – 6:00 PM
- Thursday: 10:00 AM – 6:00 PM
- Friday: 10:00 AM – 6:00 PM
- Saturday: 10:00 AM – 3:00 PM
- Sunday: Closed
- Monday: Closed

Best Review: Bob appreciated the beautiful selection of rings and remarked on the outstanding value for quality, leaving him feeling delighted with his purchase.

Worst Review: Suzanne expressed dissatisfaction with a pair of earrings that were not transformed to her expectations, feeling the work did not meet her standards.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.