Matheu's Watch Repair Highlands Ranch CO
Matheu's Fine Watches & Jewelry, located at 9315 Dorchester St, Suite 106, Highlands Ranch, CO 80129, is a longstanding establishment serving the Denver metro area since 1951. Known for its specialization in engagement ring creation and high-quality jewelry, this family-owned jeweler prides itself on exceptional customer service and craftsmanship. The owner, Scott Matheu, along with his knowledgeable staff, is dedicated to ensuring a welcoming experience for all customers.
The store offers a wide range of services, including custom jewelry design, repair, appraisals, and a large selection of Swiss luxury watches. Customers frequently compliment the attentive service, with many praising specific staff members like Vicki and Sam for their expertise and friendly demeanor. They have built a reputation for repairing various brands and providing personalized consultations to help clients find the perfect piece for their special moments.
However, some reviews indicate inconsistencies in customer experiences, particularly regarding pricing for basic services like battery replacements, which some found to be higher than expected. A few customers also expressed frustration with communication and repair timelines, emphasizing the need for improvement in these areas.
Overall sentiment from online customer reviews:
- Positive: 68%
- Neutral: 15%
- Negative: 17%
Best Review: A customer highlighted their fantastic experience with Vicki, who helped them find a vintage watch. They appreciated her attentiveness and the wide selection in the store, leaving with a beautiful piece and a positive impression of the staff.
Worst Review: Another customer shared their dissatisfaction over the service they received while having a watch repaired, claiming they were upsold on unnecessary repairs and frustrated with delays in communication.
Operating Hours:
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed
- Monday: Closed
Staff members mentioned include Scott and Vicki.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
