M. Mazzoni Jewelers is a well-regarded jewelry store located at 32726 Grand River Avenue, Farmington, MI 48336, serving the county of Oakland. Renowned for its exquisite engagement ring creation services, the store has built a solid reputation for its quality and customer service, offering a welcoming atmosphere and knowledgeable staff led by owner Michael Mazzoni.
Customers have praised the store for its extensive selection of fine jewelry and custom design capabilities, particularly in creating personalized engagement rings. Many reviews highlight the exceptional customer service provided by the staff, who are described as friendly, helpful, and attentive. With 47 reviews compiled from various platforms, this jeweler maintains a positive overall sentiment.
However, some negative feedback has been noted regarding customer service experiences, with a few reviewers expressing dissatisfaction with policies on refunds and exchanges or feeling undervalued.
Overall Sentiment from Online Customer Reviews:
- Positive: 73%
- Neutral: 17%
- Negative: 10%
Opening Hours:
- Monday: 11 am – 6 pm
- Tuesday: 11 am – 6 pm
- Wednesday: 11 am – 6 pm
- Thursday: 11 am – 6 pm
- Friday: 11 am – 6 pm
- Saturday: 11 am – 5 pm
- Sunday: Closed
Staff members mentioned include owner Michael Mazzoni.
Best Review: A customer noted that they appreciated the friendly atmosphere and the expert assistance received while selecting their new Pandora bracelet.
Worst Review: Another review pointed out issues with customer service, describing a negative experience regarding the lack of refund options and encountering rude staff behavior.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 81.5%
Total Customer Feedback Reviewed: 47
Store Phone Number: 2484783300
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