McGee Jewelers, located at 219 E Grand Ave, Ponca City, OK 74601, is a well-regarded jeweler specializing in engagement ring creation and a variety of jewelry services. With a history that spans over a century, this family-owned business has built a reputation for providing quality jewelry and exceptional customer service in Kay County. The store offers services including jewelry repair, custom designs, appraisals, and engraving.

The staff is often noted for their friendliness and willingness to assist customers, contributing to a welcoming atmosphere. However, some reviews have highlighted issues regarding customer service, particularly in sensitive situations such as returns after a loss, which could create mixed feelings among potential clients.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

Out of a total of 40 reviews reviewed, there is a general appreciation for the quality of the jewelry and the helpful nature of the staff but also concerns regarding customer service practices in specific circumstances.

Best Review: A customer praised the store for its friendly staff and excellent service, emphasizing their satisfaction with the assistance in selecting an engagement ring.

Worst Review: Another customer expressed disappointment over a negative interaction regarding a return, feeling disrespected during the transaction after the loss of a family member.

Operating Hours:
- Monday: 10 AM - 5 PM
- Tuesday: 10 AM - 5 PM
- Wednesday: 10 AM - 5 PM
- Thursday: 10 AM - 5 PM
- Friday: 10 AM - 5 PM
- Saturday: 10 AM - 3 PM
- Sunday: Closed

Staff members mentioned include Matt McGee, who is noted as the president of the business.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.