McNeil Jewelers, located at 25 South Broad Street in Norwich, NY, has established itself as a beloved destination for those seeking to create the perfect engagement ring. Since its inception in 1946, this family-owned jewelry store has garnered a strong reputation in Chenango County for its commitment to quality craftsmanship and exceptional customer service.

The team at McNeil Jewelers, led by brothers James and Patrick McNeil, brings a wealth of knowledge and experience to the table. Customers frequently rave about their friendly demeanor and the personalized attention they receive, especially when designing custom engagement rings. Reviews highlight how the staff takes the time to understand each client’s unique vision, ensuring that every piece is both beautiful and meaningful. While the feedback tends to be overwhelmingly positive, some reviews do mention dissatisfaction with repair services and pricing concerns.

Customer Sentiment: Approximately 80% of customers are delighted with their experiences, while 10% have reported mixed feelings and another 10% have faced challenges.

Opening Hours:

Monday to Friday: 9:30 AM – 5:30 PM
Saturday: 9:30 AM – 4:00 PM
Sunday: Closed

Best Review: Dinnett praised the store for its great service and selection, feeling welcomed by the friendly staff and thrilled with her purchase.

Worst Review: Dillon was disappointed with the watch battery services, mentioning a high charge and issues with the repair that left him frustrated.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.