Medway Jewelers, located at 74 Main St, Unit 13, Medway, MA 02053, has been a family-owned and operated jewelry store for over 40 years, serving customers in Norfolk County. The store specializes in engagement ring creation, offering a wide selection of fine jewelry, watches, and gifts. Customers appreciate the expert staff's assistance in choosing the perfect piece and provide services such as sizing, repair, and appraisals.

The establishment has received a total of 33 reviews, with sentiments reflecting both positive and negative experiences.

Overall Sentiment from Online Customer Reviews:
- Positive: 47%
- Neutral: 9%
- Negative: 44%

Positive reviews frequently highlight the friendly and helpful staff as well as the quality of jewelry and repair services. Customers have noted satisfactory service when it comes to jewelry repairs, with some stating that the team is accommodating and has a beautiful selection of items.

However, some negative reviews mention issues with customer service and pricing transparency. Instances of customers feeling misquoted or dissatisfied with the quality of work have been noted, along with experiences where the staff was perceived as unhelpful or dismissive.

Best Review:
Debi praised Medway Jewelers for excellent repair work and friendly service, expressing confidence in their craftsmanship and attention to customer needs.

Worst Review:
Karen recounted a frustrating interaction where she felt overcharged for a simple repair and described the service as rude, ultimately deciding against returning to the store.

**Operating Hours:**
- Tuesday: 10:00 AM - 4:00 PM
- Wednesday: 10:00 AM - 4:00 PM
- Thursday: 10:00 AM - 4:00 PM
- Friday: 10:00 AM - 4:00 PM
- Saturday: 10:00 AM - 2:00 PM
- Sunday: Closed
- Monday: Closed

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.