Michael's Diamond and Gold Club is known for its personalized service in creating exquisite engagement rings. Located in Voorhees Township, NJ, this family-owned establishment offers a wide range of jewelry services, including custom designs, repairs, appraisals, and watch services. Customers appreciate the owner, Michael, for his expertise and attentive customer service. Most reviews highlight the welcoming atmosphere and the ability to customize rings according to specific preferences, with an emphasis on honesty and quality craftsmanship.
Reviews compiled total **43**. While many customers praise the quality of the jewelry and the thoughtful customer interaction, some have cited negative experiences regarding customer service incidents and pricing discrepancies.
Overall Sentiment from Online Customer Reviews:
The overall sentiment is mixed. Approximately 63% of reviews express positive experiences, while 23% are neutral, and roughly 14% convey negative sentiments concerning service and pricing.
**Operating Hours:**
| Day | Hours |
|-----------|----------------------|
| Monday | 11:00 AM - 6:00 PM |
| Tuesday | 11:00 AM - 6:00 PM |
| Wednesday | Closed |
| Thursday | 11:00 AM - 6:00 PM |
| Friday | 10:00 AM - 7:00 PM |
| Saturday | 10:00 AM - 5:00 PM |
| Sunday | Closed |
**Staff Members:**
- Michael (Owner)
Best Review:
A customer praised Michael’s attentive service during their engagement ring search, noting that he was the only jeweler willing to accommodate their desire for a non-diamond stone, creating a unique piece that continues to receive compliments.
Worst Review:
A review criticized the customer service, reporting an unprofessional experience where they felt the owner was dismissive and attempted to sell unrelated repair services instead of focusing on the watch they intended to sell.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.*
Positivity Score: 74.5%
Total Customer Feedback Reviewed: 43
Store Phone Number: 8567846453