Michael's Jewelers, located at 9621 Mission Gorge Rd, Santee, CA, is a well-regarded jewelry store specializing in engagement ring creation and repair services among other jewelry offerings. Known for its personalized service, the shop, operated by Victoria and her knowledgeable staff, has served the Santee community for years. They are praised for their exceptional craftsmanship in creating custom pieces and refurbishing existing ones, ensuring that every engagement ring is tailored to the client's specifications. Customers have highlighted the affordability and quality of their jewelry repairs, including resizing and cleaning, making it a favored choice for both modern and antique pieces.

The store operates with select hours, which are as follows:

| Day | Hours |
|-----------|-------------------|
| Monday | Closed |
| Tuesday | 11:00 AM - 6:00 PM|
| Wednesday | 11:00 AM - 6:00 PM|
| Thursday | 11:00 AM - 6:00 PM|
| Friday | 11:00 AM - 6:00 PM|
| Saturday | 11:00 AM - 5:00 PM|
| Sunday | Closed |

Over the years, Michael's Jewelers has accumulated 106 reviews that reflect a mix of sentiments. Customers often commend the shop for its friendly atmosphere, expert advice, and the ability to create unique, beautiful engagement rings. However, some reviews note instances of less than ideal customer service and dissatisfaction with specific repairs.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

Best Review:
A customer praised Victoria for her outstanding work in designing a custom engagement ring, stating that her guidance throughout the process was immensely helpful, and the final piece exceeded expectations.

Worst Review:
Another customer expressed disappointment over an engagement ring service, mentioning a negative interaction with staff which left them feeling undervalued and frustrated despite the execution of the repair itself.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.