Michael's Jewelers and Daughter, located at 125 Main St, Franklin, NJ 07416, operates in Sussex County and has gained recognition for their engagement ring creation and jewelry repair services. The knowledgeable staff, including owner Karen, provide exceptional customer service with a friendly and welcoming atmosphere that has kept customers returning for generations. Their extensive selection of fine jewelry and custom work makes it a premier destination for engagement rings and other jewelry needs.
Customers have shared a mix of sentiments regarding their experiences at Michael's Jewelers. The overall sentiment from online customer reviews stands at 88% positive, 8% neutral, and 4% negative. Positive reviews highlight the quality of repairs, the friendly staff, and the fair pricing. In contrast, negative feedback centers around specific service issues, such as unclear communication regarding repairs.
Customer Reviews Sentiment:
- Positive: 88%
- Neutral: 8%
- Negative: 4%
Best Review:
Ashley noted that Michael's Jewelers is her family's trusted jeweler for three generations, emphasizing their reliability for both purchase and repair of jewelry.
Worst Review:
Allan expressed dissatisfaction with a recent experience involving a miscommunication about a gold clasp during a repair, which left him feeling uncertain about the store's practices.
Operating Hours:
- Friday: 10 am - 5 pm
- Saturday: 12 pm - 4 pm
- Sunday: Closed
- Monday: Closed
- Tuesday: Closed
- Wednesday: 10 am - 5 pm
- Thursday: 10 am - 5 pm
Staff Members Mentioned:
- Karen
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 92%
Total Customer Feedback Reviewed: 51
Store Phone Number: 9738277310