Mike's We Buy Gold & Silver, located at 1175 Broad St, Shrewsbury, NJ 07702, operates in Monmouth County, providing a range of services specializing in buying and selling precious metals, including gold, silver, and platinum, as well as jewelry design and engagement ring creation. The business is owned by Mike H. and his wife, Rinat, who are known for their approachable and knowledgeable service.

The store is open Monday to Saturday from 10:00 AM to 6:00 PM and closed on Sunday. With over 100 reviews, customer experiences vary, showcasing both commendable service and areas for improvement.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%

Positive reviews often highlight the honesty and fair pricing offered by staff, particularly Rinat, who is noted for providing valuable advice and exceptional customer service. Many customers express satisfaction with the transparency during transactions, especially when selling gold and silver.

In contrast, negative reviews point to instances of unsatisfactory customer service, particularly regarding improper gemstone evaluations and less-than-ideal interactions with staff. Some customers felt undervalued or received inadequate responses when addressing discrepancies in pricing.

Best Review:
Rob praised the professionalism and honesty of Mike and Rinat, stating that they felt comfortable and valued during their transaction, a sentiment echoed by several other customers.

Worst Review:
Josh expressed disappointment in the rude service he encountered, particularly with a staff member who misidentified the worth of a diamond, leading him to leave feeling undervalued and frustrated.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

| Operating Hours |
|----------------|
| Monday 10 AM - 6 PM |
| Tuesday 10 AM - 6 PM |
| Wednesday 10 AM - 6 PM |
| Thursday 10 AM - 6 PM |
| Friday 10 AM - 6 PM |
| Saturday 10 AM - 6 PM |
| Sunday Closed |

Staff Members Mentioned: Mike H., Rinat