Milano and Son Jewelry, located at 3041 Hempstead Tpke, Levittown, NY 11756, offers a fantastic jewelry shopping experience, particularly known for its engagement ring creation and exceptional customer service. With over 1,266 reviews online, this family-owned business has been serving the community since 1998, founded by brothers Joseph and Benny. The reviews highlight the quality of their craftsmanship and their willingness to work with customers to ensure satisfaction within various budgets.

Customers appreciate the team’s professionalism and the warm, welcoming atmosphere. The staff is highly praised for being knowledgeable and attentive, ensuring that clients feel at ease when selecting their jewelry. Many reviews commend the reasonable prices for high-quality pieces, making it a go-to destination for engagement rings and other fine jewelry.

Positive reviews point out that customers often leave with exactly what they were looking for, with highlights on the remarkable service Joseph provides, going above and beyond to accommodate special requests. However, there are a few negative reviews mentioning issues related to product quality and customer service, indicating some incidents of dissatisfaction, especially regarding the repairs and product reliability.

Overall Sentiment from Online Customer Reviews:
The sentiment from the reviews indicates a strong positive atmosphere overall, with about 85% positive feedback, 10% neutral responses, and around 5% negative feedback.

**Operating Hours:**
- Mon: Closed
- Tue: Closed
- Wed: Closed
- Thu: 11:00 AM - 8:00 PM
- Fri: 11:00 AM - 8:00 PM
- Sat: 10:00 AM - 7:00 PM
- Sun: 10:00 AM - 6:00 PM

Staff Members: Joseph, Benny

Best Review:
One customer expressed that Milano and Son is the only place they visit for jewelry, praising Joseph's excellent service and the significant savings compared to other jewelers in the area.

Worst Review:
Another customer reported a frustrating experience when repairs on a ring did not hold, feeling that the owner was dismissive of their concerns, ultimately suggesting that they would not return due to the unsatisfactory resolution.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.