Mitchell's Jewelers, situated at 2454 Mill St in Aliquippa, PA, is a cherished local establishment known for its engaging services in crafting custom engagement rings. This family-owned jewelry store operates in Beaver County and has garnered a solid reputation among its patrons, receiving a mix of reviews that showcase both their strengths and areas for improvement.
The store's owner, Mitchell Unis, brings a wealth of experience to the table, having been involved in the jewelry business since his teenage years. Customers appreciate the warm atmosphere and personalized attention, with many noting how Mitchell and his team take the time to understand their needs and preferences while offering expert advice in the design process.
While a considerable number of reviews praise the quality of the jewelry and the fair pricing, some feedback indicates occasional lapses in communication. It's noted that around 80% of customers express high satisfaction, while a small portion have mentioned concerns regarding service experiences.
Customer Sentiment: Approximately 80% of customers are highly satisfied, while 10% have expressed neutral feelings and 10% have encountered issues.
Opening Hours:
- Tuesday to Friday: 10:00 AM – 5:00 PM
- Saturday: 10:00 AM – 3:00 PM
- Sunday and Monday: Closed
Best Review: Alexis highlighted her delightful experience, commending Mitchell’s patience and how he guided her through options in creating beautiful bracelets, promising to return for more.
Worst Review: Kristin shared her disappointment with the lack of timely communication from Mitchell, expressing that her fiancé's efforts to connect about an engagement ring purchase were met with disrespect and delays.
This overview is based on customer feedback gathered from Yelp, Google, and Facebook.
Positivity Score: 85%
Total Customer Feedback Reviewed: 23