Montclair Jewelers, located at 31 Church Street, Montclair, NJ 07042, is a family-owned jeweler renowned for its exceptional engagement ring creation and customer service. The store has been operating since 1988, developing a solid reputation within Essex County for offering GIA-certified diamonds along with a diverse collection of precious and semi-precious jewelry. The owner, known as Aaron Kaplan, is praised for his expertise in jewelry design and craftsmanship, providing personalized attention to clients seeking engagement rings. Montclair Jewelers also offers repair services, ensuring customers receive comprehensive care for their jewelry needs.
The store has garnered 24 reviews, with a positive note being the fairness of pricing and quality of service. Many customers commend the staff for their friendly demeanor and willingness to assist without pressure. However, a few negative reviews highlight concerns regarding perceived dishonesty in transactions, particularly in situations involving redesigns.
Overall Sentiment from Online Customer Reviews:
Overall, the sentiment from customer reviews is mostly positive. Positive sentiment stands at 79%, neutral at 17%, and negative at 4%.
| Day | Hours |
|-----------|-------------------|
| Monday | 10:00 AM - 5:00 PM|
| Tuesday | 10:00 AM - 5:00 PM|
| Wednesday | 10:00 AM - 5:00 PM|
| Thursday | 10:00 AM - 6:00 PM|
| Friday | 10:00 AM - 5:00 PM|
| Saturday | 10:00 AM - 5:00 PM|
| Sunday | Closed |
**Staff**:
- Aaron Kaplan
Best Review: A customer named Sean highlighted the exceptional service and fair pricing, emphasizing the quick adjustments made to his watch and the staff's accommodating nature.
Worst Review: Donna expressed her concerns regarding dishonesty, alleging that the jeweler altered her late mother's original ring setting without her consent, leading to a troubling experience.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 87.5%
Total Customer Feedback Reviewed: 24
Store Phone Number: 9737468213