Motch Jewelers, located at 613 Madison Ave, Covington, KY 41011, specializes in creating beautiful engagement rings and offers a broad selection of fine jewelry. Known for its personalized customer service, the store has received feedback highlighting the friendly and knowledgeable staff. The owner and staff are committed to delivering quality engagement rings tailored to individual taste, making them a favored choice for couples looking to mark their special moment.

While many customers appreciate the unique selection and the time taken for custom designs, some reviews reflect experiences of dissatisfaction, particularly related to service policies regarding mask-wearing in the store.

The jeweler operates with the following hours:
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 3:00 PM
- Sunday: Closed
- Monday: Closed

Reviews from 77 customers show an overall positive sentiment.

Overall Sentiment from Online Customer Reviews:
- Positive: 67%
- Neutral: 23%
- Negative: 10%

Best Review:
A customer named Katrina praised Motch Jewelers for its outstanding selection and exceptional service, noting that the quality of pieces surpasses that of competitors in the region.

Worst Review:
Nina expressed disappointment after being turned away for not wearing a mask, indicating that the staff's insistence on this policy felt poorly managed, which detracted from her overall experience.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.