My Jewel Shop, located at 201 York Road Suite 200, Jenkintown, PA 19046, is a premier destination for custom engagement ring creation and exceptional service. Established in 1971, this family-owned jewelry store, operated by Rob and Linda Stewart, specializes in intuitive custom design and craftsmanship, particularly with diamonds and fine gemstones. Customers appreciate the personal touch, as both owners are extremely knowledgeable and dedicated to helping clients realize their vision for engagement rings. Their hands-on approach includes working closely with clients to create unique, one-of-a-kind pieces that incorporate sentimental stones or ideas.

The shop has garnered substantial praise, boasting a 4.9 out of 5-star rating from a total of 97 reviews across various platforms. Many customers highlight their satisfaction with the warmth and friendliness of the staff, noting that they often feel like family during their visits. The shop provides a variety of services, including jewelry cleaning, redesign, and repair.

However, some clients expressed concerns regarding the craftsmanship of certain pieces, emphasizing the importance of clear communication regarding their expectations. Despite these critiques, the general sentiment remains overwhelmingly positive.

Overall Sentiment from Online Customer Reviews:
- Positive: 90%
- Neutral: 5%
- Negative: 5%

Best Review: Anthony appreciated the transformation of his destroyed wedding band into a stunning piece, stating that the service was top-notch and he would highly recommend My Jewel Shop for future needs.

Worst Review: A customer felt disheartened by the use of the term “nightmare” to describe their engagement ring repair experience, which they found unprofessional, despite the helpfulness of the staff.

| Opening Hours |
|-----------------------|
| Wednesday: 10 AM - 5 PM |
| Thursday: 10 AM - 5 PM |
| Saturday: 10 AM - 2 PM |
| Closed: Sunday, Monday, Tuesday, Friday |

Staff Members: Rob Stewart, Linda Stewart

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.