Naperville Jewelers, Naperville IL
Naperville Jewelers, located at 120 Water St, Naperville, IL, has established itself as a reputable destination for engagement ring creation and exceptional jewelry services. This family-owned store has been in business for over 10 years, offering custom-designed engagement and wedding rings alongside a range of jewelry repair services. The knowledgeable staff, including Edmond and Dawn, are committed to providing a personalized experience, ensuring customers receive meticulous craftsmanship and attention to detail throughout the design process.
With a strong focus on customer satisfaction, Naperville Jewelers has received a significant number of reviews, totaling 140, which highlight both positive and negative experiences.
Overall Sentiment from Online Customer Reviews:
- Positive: 78%
- Neutral: 14%
- Negative: 8%
Customers frequently appreciate the friendly, helpful nature of the staff, as well as the quality of the products. Clients particularly note the ability of the jeweler to create custom pieces that meet their specific expectations. However, some reviews reflect concerns about inconsistent customer service experiences, particularly regarding communication and follow-ups.
Best Review:
A customer praised the store for the remarkable job done on their engagement ring, noting the attentive design process led by Edmond and Dawn. The review emphasized their expertise and warmth, making the overall experience enjoyable and memorable for the customer.
Worst Review:
Another reviewer expressed frustration over feeling dismissed and receiving poor customer service when seeking repair services, indicating that their concerns were not addressed adequately by the staff.
**Business Hours**
Monday: 10:00 AM - 7:00 PM
Tuesday: 10:00 AM - 7:00 PM
Wednesday: 10:00 AM - 7:00 PM
Thursday: 11:00 AM - 6:00 PM
Friday: 10:00 AM - 7:00 PM
Saturday: 10:00 AM - 5:00 PM
Sunday: Closed
Staff Members:
- Edmond
- Dawn
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
