J. Neal Jewelry, located at 416 N Roane St, Harriman, TN 37748, offers a variety of jewelry services, specializing in engagement ring creation and repair. With an impressive rating of 4.8 stars from 86 reviews, the jeweler provides an inviting atmosphere combined with exceptional craftsmanship. The owner, James (Ernie) Neal, is noted for his 30+ years of experience in jewelry, clock, and watch repair, ensuring that each piece receives attentive care.

Customers have praised the friendly service and reasonable prices, with many reporting prompt and professional assistance. The shop provides services such as custom design work, jewelry repair, ring sizing, and watch battery replacements. Many reviewers mention the pleasant experience of watching repairs being made while they wait, which adds to the family-owned charm of the business.

However, there have been mixed sentiments, with a small number of negative reviews citing instances of hurried assessments regarding jewelry evaluations. Nonetheless, the overall feedback from customers indicates a strong preference for local over chain stores, highlighting the value of community support.

Opening hours for J. Neal Jewelry are as follows:
- Monday: Closed
- Tuesday: 10 am – 6 pm
- Wednesday: 10 am – 6 pm
- Thursday: 10 am – 6 pm
- Friday: 10 am – 6 pm
- Saturday: 10 am – 2 pm
- Sunday: Closed

Overall Sentiment from Online Customer Reviews:
Positive: 88%
Neutral: 10%
Negative: 2%

Best Review: A customer praised the owners, noting their exceptional service and the quality of their jewelry repairs, emphasizing a welcoming atmosphere that made visitors feel valued.

Worst Review: A reviewer expressed dissatisfaction with an assessment regarding the authenticity of their gold chains, stating that a subsequent evaluation at another jeweler confirmed they were indeed genuine gold.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.