New York Diamonds, located at 1167 S Main St, Manteca, CA 95337, specializes in engagement ring creation and has been a staple in San Joaquin County for over 35 years. Customers have noted the wide selection of high-quality gemstone jewelry and the emphasis on custom design work, particularly for engagement rings. The owner, Patty Reece, is recognized for her commitment to customer service, often receiving praise for her helpfulness and knowledge.

However, feedback reveals a mix of sentiments regarding service quality. Some clients have expressed dissatisfaction with perceived rudeness from staff and unresolved issues related to service efficiency, particularly during busy periods. Others have noted the store's pricing structure is on the higher end when compared to competitors, especially for repairs and appraisals.

Overall Sentiment from Online Customer Reviews:
Positive: 40%
Neutral: 20%
Negative: 40%

The establishment totals more than 55 reviews, reflecting this diverse customer experience.

Best Review:
A customer named Jessica praised Patty for her exceptional assistance in designing a custom engagement ring, noting that the process was smooth and fulfilling.

Worst Review:
A customer, Michael, highlighted a troubling experience where they felt the staff was rude and unprofessional, specifically during a watch repair, leading to a permanent decision to avoid the store in the future.

Opening Hours:
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed
- Monday: Closed

Staff Mentioned:
- Patty Reece

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.