Obsession Jewelers, located at 6 Mill Rd, Eastchester, NY 10709, is a family-owned jewelry store that has been in business for over 31 years. The store specializes in creating custom engagement rings and offers a range of services including jewelry and watch repair, pearl restringing, and personalized customer service. The staff is known for being friendly and helpful, often providing guidance on customizing rings to suit individual preferences. Customers have remarked on the quality of the jewelry and fair pricing, though some have expressed dissatisfaction with customer service experiences regarding repairs and communication.

With a total of 27 reviews across different platforms, the overall sentiment from online customer reviews is as follows:

Overall Sentiment from Online Customer Reviews:
- Positive: 55%
- Neutral: 25%
- Negative: 20%

Positive reviews highlight the store's attentive staff and quality service, while negative feedback often points to inconsistent communication and pricing issues.

Best Review:
Ken noted the excellent service received when he needed a necklace and appreciated the reasonable prices offered.

Worst Review:
Morenike expressed disappointment with the service, feeling that she experienced bias and received inadequate attention when she visited for a watch battery change.

Operating Hours:
- Tuesday: 9:30 AM - 6:00 PM
- Wednesday: 9:30 AM - 6:00 PM
- Thursday: 9:30 AM - 6:00 PM
- Friday: 9:30 AM - 6:00 PM
- Saturday: 9:30 AM - 6:00 PM
- Sunday: Closed
- Monday: Closed

Staff members mentioned include Tracy.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.