Oro Puro, II Franklin Square NY

Oro Puro II, located at 1033 Hempstead Turnpike, Franklin Square, NY 11010, is a highly regarded jewelry store specializing in engagement ring creation and exceptional customer service. With a phone number of (516) 328-7376, this family-run jeweler has built a solid reputation over the years, evident from a total of 136 reviews highlighting their commitment to quality and customer satisfaction.

The store is known for delivering an inviting experience, where clients are treated like family. Customers frequently commend the personalized attention from staff members, particularly Teddy, who plays a pivotal role in the engagement ring design process. Oro Puro II offers custom jewelry design, various jewelry repairs, and expert advice on diamond selection. Many patrons enjoy coffee or cappuccino while browsing, enhancing the overall shopping experience.

Overall Sentiment from Online Customer Reviews:
Positive: 95%
Neutral: 3%
Negative: 2%

The positive reviews consistently emphasize exceptional customer service, quality craftsmanship, and a welcoming atmosphere. Conversely, a very small number of negative reviews indicate issues with specific orders and customer service experiences, though these are far outnumbered by the accolades.

Best Review: A customer mentioned that the team at Oro Puro II provides outstanding customer service, creating customized engagement rings with great attention to detail and ensuring clients leave with a sense of satisfaction.

Worst Review: One reviewer expressed dissatisfaction with a particular engagement ring order, stating that it was not sized correctly and felt the owner was dismissive of their concerns.

Opening Hours:
- Wednesday: 10:30 AM – 5:00 PM, 8:30 PM – 12:00 AM
- Thursday: 10:30 AM – 5:00 PM, 8:30 PM – 12:00 AM
- Friday: 10:30 AM – 6:00 PM
- Saturday: 10:30 AM – 6:00 PM
- Sunday: Closed
- Monday: 10:30 AM – 5:00 PM, 8:30 PM – 12:00 AM
- Tuesday: 10:30 AM – 5:00 PM, 8:30 PM – 12:00 AM

Staff Members Mentioned:
- Teddy

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.