Pelz Jewelers, Marshall, TX

Pelz Jewelers is a long-established jewelry store located at 1206 E Grand Ave, Marshall, TX 75670. Known for their expertise in creating custom engagement rings and providing quality jewelry services, Pelz Jewelers has garnered a mix of customer feedback. They offer repairs, cleaning, and a variety of diamond and gemstone jewelry, catering to the local community in Harrison County.

The store has received a total of 50 reviews, with a noticeable split in customer sentiments. Many reviewers praise the friendly atmosphere, helpful staff, and the quality of custom jewelry pieces created by the store. Positive comments highlight the exceptional repair services and accommodating nature of the owners and staff members, providing a personal touch to their service.

Conversely, some customers have expressed dissatisfaction with their experiences, particularly regarding customer service interactions. Critiques often mention instances of unhelpful or rude behavior when seeking assistance or addressing issues with purchased items.

Overall Sentiment from Online Customer Reviews:
Positive: 64%
Neutral: 8%
Negative: 28%

Best Review: A customer named Lendy appreciated the fantastic job Pelz Jewelers did in transforming two gold coins into matching rings, emphasizing both the excellent craftsmanship and reasonable pricing.
Worst Review: Heather reported a very negative experience, claiming poor service and issues with an expensive ring purchased at the store, feeling unvalued and unheard during her interactions.

Operating Hours:
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 1:00 PM
Sunday: Closed

Staff members mentioned include Charles Pelz, who has played a significant role in the family's business since joining in 1970.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.