Pierce Custom Jewelers, located at 1135 Townpark Avenue, Suite 1119 in Lake Mary, FL, is renowned for its exceptional engagement ring creation and personalized service. The store, operated by Lance and Melissa Pierce, offers a wide range of services, including custom jewelry design, jewelry repairs, and appraisals. With over 3900 likes on Facebook and an impressive 65 Google reviews, the firm is celebrated for its knowledgeable staff and welcoming atmosphere, marking it as a go-to destination for those looking for unique and expertly crafted engagement rings.

Operating in Seminole County, Pierce Custom Jewelers focuses on providing a family-owned atmosphere where customers feel valued. Many reviews highlight their staff's friendliness, transparency, and dedication to customer satisfaction, indicating a strong commitment to creating a personalized experience for clients. The store specializes in fine designer jewelry and custom creations, frequently receiving praise for the quality and craftsmanship of their pieces.

However, there are some concerns noted in customer feedback, including instances of miscommunication and delays in service during peak times.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

**Best Review:** Wendy commended the store for both its great service and pressure-free sales environment, noting how the team made the experience enjoyable while helping her find an ideal engagement ring.

**Worst Review:** Susan expressed dissatisfaction with her interaction, feeling that the response she received regarding a repair was condescending, which ultimately left her mortified.

Opening Hours:
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 6:00 PM
- Sunday: Closed
- Monday: Closed

**Staff Members:**
- Lance Pierce, Owner, Designer, GIA Graduate Master Jeweler
- Melissa Pierce, GIA Graduate Gemologist, Pearls Graduate Owner
- Alicia Cambreleng, GIA AJP, Jeweler & Diamond Setter, Designer
- Thomas Sigler, GIA AJP, Fine Jewelry Consultant
- Samantha Sigler, Digital Director

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*