Prestige Jewels, located at 12660 W Geauga Plaza, Chesterland, Ohio 44026, is a family-owned jewelry store offering a range of services specializing in custom engagement ring creation. With a tradition rooted in craftsmanship, the store's owner, Steven Saric, works alongside his wife, Jamie, to provide a personal touch and expert guidance throughout the design process. Steven has honed his skills through extensive training with master craftsmen and brings a wealth of knowledge to each interaction.

Among the many services offered are custom jewelry design, jewelry and watch repairs, estate and insurance appraisals, and straightforward consultations for all types of jewelry needs. The store is known for its quality craftsmanship and exceptional customer service, creating a welcoming atmosphere for clients seeking to create unique engagement rings that reflect their love stories.

Operating hours are as follows:

| Day | Hours |
|-----------|----------------|
| Monday | Closed |
| Tuesday | 10:00 AM - 6:00 PM |
| Wednesday | 10:00 AM - 6:00 PM |
| Thursday | 10:00 AM - 6:00 PM |
| Friday | 10:00 AM - 6:00 PM |
| Saturday | 10:00 AM - 5:00 PM |
| Sunday | Closed |

Overall sentiment from online customer reviews:
Out of 38 reviews analyzed, the sentiment breakdown is as follows:
- Positive: 65%
- Neutral: 20%
- Negative: 15%

Customers frequently praise the quality of service and the craftsmanship of the jewelry, while some share experiences of inconsistency in customer service.

Best Review:
Lani highlighted the skill of the staff in repairing her wedding ring and expressed her eagerness to return for future jewelry needs due to their friendly and helpful nature.

Worst Review:
Margaret recounted a negative experience involving rude comments from staff, which left her feeling unwelcome and deterred from making a purchase.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.