Pucci’s Jewelers, located at 205 West Boylston Street in West Boylston, MA, is a well-established jewelry store that specializes in crafting exceptional engagement rings. The store operates under the ownership of the Hannoush family and is managed by Nancy Trottier, who brings over 35 years of experience. Customers appreciate the knowledgeable and friendly staff, who are dedicated to providing personalized service to help clients navigate their selections.
The store is open Tuesday through Saturday, and it offers a full range of jewelry services including custom designs, repairs, and a wide selection of diamonds and gemstones. Known for their people-centric approach, Pucci's has earned a reputation for quality and value, making it a go-to destination for couples looking to celebrate their special moments.
Customer feedback reflects an overall positive sentiment towards Pucci’s Jewelers. Out of a total of 40 reviews observed, approximately 85% were positive, 10% neutral, and 5% negative. Customers frequently highlight the excellent customer service, extensive inventory, and professional expertise in creating custom engagement rings.
||| Opening Hours |||
| Day | Hours |
|-----------|------------------|
| Tuesday | 10 AM - 6 PM |
| Wednesday | 10 AM - 7 PM |
| Thursday | 10 AM - 6 PM |
| Friday | 10 AM - 6 PM |
| Saturday | 9 AM - 4 PM |
| Sunday | Closed |
| Monday | Closed |
**Staff Members:**
- Nancy Trottier
Overall Sentiment from Online Customer Reviews:
The general response towards Pucci’s Jewelers is predominantly positive, with customers praising the attentive service and beautiful selections. Approximately 85% of reviews express satisfaction, while a small fraction reflects neutral or negative experiences.
Best Review:
A customer named Rachel highlighted the broad selection of jewelry and praised the knowledgeable staff, noting that they were very accommodating and friendly during her visit.
Worst Review:
Larry expressed disappointment regarding customer service, stating that a gift card was not honored due to a change in ownership, which he felt was unfair as the new owners should assume responsibility for previous liabilities.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 40
Store Phone Number: 5088356855