Quality Gem, located at 74 Stony Hill Rd, Bethel, CT 06801, is a family-owned jewelry store specializing in creating breathtaking engagement rings. With a strong emphasis on customer service, the team, led by owner Dennis Janofsky, aims to provide a comfortable and enjoyable shopping experience. They offer services such as custom ring design, jewelry repair, and appraisals, ensuring customers can find exactly what they’re looking for while enjoying expert guidance throughout the process.

With a total of 149 reviews analyzed, Quality Gem has garnered a predominantly positive sentiment from its customers.

Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%

Positive reviews highlight the exceptional customer service, knowledgeable staff, and the ability to create unique and beautiful engagement rings. Customers appreciate the meticulous attention to detail and the welcoming atmosphere of the store. On the other hand, a few negative reviews mention instances of dissatisfaction with specific staff interactions and selection limitations, which some customers felt did not meet their expectations.

Best Review:
Alyssa noted the stunning jewelry and praised the exceptional customer service provided by the staff at Quality Gem, confirming that it is the best jewelry store around.

Worst Review:
Briana expressed frustration with the rude staff at Quality Gem, stating that her shopping experience was unpleasant and she would not return.

**Operating Hours:**
- Monday: Closed
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed

Staff Members:
- Dennis Janofsky (owner)

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.