R & R Jewelry Watch, located at 2210 S Atlantic Blvd, Monterey Park, CA 91754, offers a wide variety of services, particularly in engagement ring creation and personalized jewelry pieces. The owner, Robert, is recognized for his extensive knowledge and craftsmanship, providing customers with a warm and friendly atmosphere while maintaining professional service. The shop has been serving the Monterey Park area since 1977 and prides itself on quality repairs and custom jewelry design, including engagement rings.
Operating Hours:
- Monday: 12:00 PM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM
- Friday: 11:00 AM - 8:00 PM
- Saturday: 11:00 AM - 8:00 PM
- Sunday: 12:00 PM - 7:30 PM
The reviews collected total 50, which reflect a combination of positive and negative sentiments regarding the store's services.
Overall Sentiment from Online Customer Reviews:
Overall, the sentiment for R & R Jewelry Watch is mixed, with approximately 65% positive, 25% neutral, and 10% negative reviews. Customers frequently commend Robert's expertise in repairs, particularly for watches and engagement rings, noting his honest and straightforward approach. However, criticisms often target customer service experiences, particularly regarding pricing transparency and interactions.
Best Review:
A customer praised Robert for his exceptional craftsmanship over the years, highlighting his ability to handle difficult repairs and his transparent pricing, fostering trust among clients.
Worst Review:
Another customer expressed dissatisfaction with their experience, claiming that Robert provided a lowball offer on a Rolex and criticized the authenticity of jewelry purchased from the store, which left them feeling disappointed and mistrustful.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 77.5%
Total Customer Feedback Reviewed: 50