R. Norris and Company Fine Jewelers, situated at 663 Lombard Road in Red Lion, PA, offers an array of services specializing in engagement ring creation. With a commitment to quality and customer service, this fine jewelry store has garnered mixed feedback from its clientele. Staff member Dana is frequently mentioned for her expertise, helping customers to select and even design beautiful jewelry pieces. The store also provides repair services, including ring resizing and custom jewelry design, making it a versatile choice for all jewelry needs.

Operating hours are Monday to Friday from 10:00 am to 6:00 pm, and Saturday from 9:00 am to 2:00 pm, with Sundays closed. The contact number is (717) 417-1112.

Customer reviews cover a range of sentiments regarding the store's overall performance:

Overall Sentiment from Online Customer Reviews:
Positive: 50%
Neutral: 30%
Negative: 20%

Positive reviews praise the knowledgeable staff and the quality of the custom engagement rings created at the store. Many customers appreciated the affordable prices and the quality of repairs. However, some negative feedback highlighted issues with customer service, including feelings of being ignored and dissatisfaction with certain repairs.

Best Review:
Kristin highlighted Dana’s wonderful service, emphasizing her assistance in selecting lovely jewelry pieces over many years.

Worst Review:
Susan expressed her disappointment with a necklace repair that left her without the original piece's length and found the staff dismissive when she raised her concerns.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Opening Hours:**
- Monday to Friday: 10:00 am - 6:00 pm
- Saturday: 9:00 am - 2:00 pm
- Sunday: Closed

**Staff Members:**
- Dana