R Purnell Jewelers, located at 3907 Park Drive, Suite 100, El Dorado Hills, CA 95762, is a highly regarded jewelry store specializing in custom engagement ring creation and various jewelry services. With a commendable rating of 4.6 based on 35 reviews, the store offers a warm and welcoming atmosphere, emphasizing personalized service. The owner, Rick Purnell, and his skilled staff provide expert assistance in designing exquisite engagement rings tailored to individual preferences. Customers appreciate the high quality of craftsmanship, extensive selection of unique jewelry pieces, and the attentive service they receive during their visits.

However, some customers have reported issues with communication and customer service, particularly regarding project timelines and follow-ups. This has led to mixed experiences for a few patrons who felt that their concerns were not adequately addressed.

Overall Sentiment from Online Customer Reviews:
- Positive: 70%
- Neutral: 20%
- Negative: 10%

Highlight Reviews:
Best Review: A customer praised Rick for his creativity and attention to detail in crafting a unique engagement ring, expressing satisfaction with the exceptional quality of the piece and the overall customer service experience provided by the store.

Worst Review: One customer expressed frustration over a lack of communication regarding a repair service, which led to prolonged delays and an unsatisfactory resolution.

Hours of Operation:
- Tuesday: 11:00 AM - 6:00 PM
- Wednesday: 11:00 AM - 6:00 PM
- Thursday: 11:00 AM - 6:00 PM
- Friday: 11:00 AM - 6:00 PM
- Saturday: 11:00 AM - 4:00 PM
- Sunday: Closed
- Monday: Closed

Staff:
- Rick Purnell (Owner)

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.